FAQ

We accept Interac E-Transfer only
Contact us if you need assistance with making a payment.

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.

**Please allow up to 3 hours for the Interac e-Transfer to deliver your funds to our payment system if there’s any delays*

If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer.

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer

2.) We have not received your e-Transfer because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

Yes GST/HST are already included in the prices! 

All sales are final sale and we do not issue refunds or exchanges, However, we are committed to your satisfaction. If you encounter any issues with your order, kindly contact us promptly at [email protected] or reach out to us via our live chat feature. Our dedicated customer service team will assist in finding an appropriate resolution to your concern to the best of our ability. 

We offer Free Canada Post Express shipping on all orders over $249

If you’re order does not reach the miniimum for free shipping you can either pay for :

$25 Express Shipping (2-3 Business Days Across Canada)

$20 Expedited Shipping (3-7 Business Days Across Canada)

Absolutely! We work hard to ensure that each and every customer feels totally secure ordering from Smoke Now, and we will earn your trust.

This means your package is safe from the elements—and from nosy neighbors. Your package looks exactly the same as everything else on the Canada Post truck.

Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to contact us immediately before the order is packaged so we can manually add the items in OR you’ll need to create a new order and request the old order to be cancelled.

Place your order before 12 PM PST and we will ship your order same day!

* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day

The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 12PM.
Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. But we do work on weekends to prepare the package for shipments on the next business day
*We need to receive payment confirmation before 12pm PST to send your order out on the same day*

All orders are shipped by Canada Post XpressPost.

Here’s the regions of the times it should take to receive your order: 

XpressPost Shipping Times (Approximate)

Regional XpressPost (British Columbia, Alberta, Saskatchewan)

• Major Urban Areas: 1-2 Days
• Non-Major Urban Areas: 2-3 Days
• Northern Regions & Remote Areas: 3-5 Days

National XpressPost (Everywhere besides BC, AB, SK)

• Major Urban Areas: 2-3 Days
• Non-Major Urban Areas: 2-4 Days
• Northern Regions & Remote Areas: 3-7 Days

Manitoba Order Delays

• Average time frame: 2-3 Days
• Delayed time frame: 2-3 Weeks

*We’re not sure why MB has some orders being delivered within 2-3 days where others are taking up to 2-3 weeks, if you haven’t received an update on Canadapost tracking within 5 days, Contact us and we’ll take a look into it*

At Smoke Now, we always strive our best to exceed customer expectation and that does include product qualityIn order to address your concerns effectively, we kindly ask that you provide the following information:

1. Your order number
2. The name of the product in question
3. A detailed description of the issue related to product quality
4. Any supporting evidence such as photos or videos of the product

Once we receive these details, we commit to resolving your product quality concerns as swiftly as possible.Please note: While we don’t accept returns, we believe in ensuring your satisfaction. In the event that a product doesn’t meet quality standards, we’re prepared to offer a discount on your subsequent order or credit your account with points as a form of compensation if we deem that the product does not meet our standards.Should you find an issue with any of our products, please reach out to our support team within 2 business days from the delivery date. We will do our utmost to address and resolve the issue promptly. Please understand that we may be unable to rectify concerns regarding orders that exceed this 2 business day period.

Please contact us immediately at “[email protected]” to get your address changed.

If your for whatever reason your order is sent back to us due to an incomplete address there will be a $25 re-shipment fee incurred to the customer.

If your order is successfully paid before 12pm PST we will ship out your order same-day to Canada Posts facility before the 2pm cutoff ensuring quick and speedy delivery.